Experience our Difference
As our valued partner, you will benefit from our people’s strong sense of corporate ownership where clients have always been able to depend on us to deliver the goods 24 hours a day – for 10 years now!
OBSESSION FOR QUALITY
We guarantee a minimum of 98% accuracy for every transcribed report. Otherwise, rework will be done FREE of charge.
FAST TURNAROUND TIME
For medical transcription, our guaranteed TAT is 24 hours. However, our night shift staff can accommodate a 2- to 4-hour TAT. This also applies to reports that need to be turned in for Insurance Pre-certification purposes.
For other types of transcription, depending on the size of the project, TAT ranges from 24 hours to 7 days (partial uploads if needed). Urgent request can, however, be arranged.
Quality service at very affordable price. Cost savings which you can also pass on to your customers.
PROVEN SCALABILITY TO SUPPORT YOUR ONGOING DEMAND
We do not just rely on hiring staff from outside. Our Training Department continuously provides home-grown, quality staff to our Production floor.
Our operations facilities in Paranaque, Cavite and Bicol assure our clients of business continuity, flexibility and scalability.
We guarantee security and confidentiality of our data through secure physical facilities, networks and confidentiality contract with all our staff. HIPAA training is also regularly conducted by our Security Compliance Officer.
RESPONSIVE CUSTOMER SERVICE
Our personalized approach makes working with us a very pleasant experience. From the beginning of our business relationship, a manager/team is assigned with whom you can communicate consistently via phone, email or online chat 24 hours a day.